“The team in Child Paths are highly professional, offering great support and a pleasure to work with!” – Lynda, (Owner) of The Nest School in Greystones
Here at Child Paths, we pride ourselves on the world-class standard for customer service, with our fast response time. We always have our customers at the top of our mind, no matter what we do and what new features we implement.
We can assure you that no question is ever left unturned, without a solution or an answer. The team at Child Paths strives to have all our customers feel like they can message us at any hour of the day and be given a prompt reply. We want our customers to feel like they are part of a community here at Child Paths and that no question is a silly question. We have an expert team at hand where no task is too big or too small for them.
We treat many of our customers as friends since we have built such a good relationship with them. Since we are passionate about customer support, before COVID-19, we used to go to a service and do the training with them in person, and that way, it allowed everyone to get to know each other at a more personal level. We also give our mobile numbers to the customers, where we are happy to answer questions even out of work hours!
“We have found the team at Child Paths to be extremely professional and helpful with all of our queries and would not hesitate in lending our name to support their product.” – Marie Daly (CEO) Crann Support Group 8 services – Meath
“I would also like to say just how helpful both Ciaran and Robbie are, they are there to help and talk through any questions you have immediately. Thank you for being so helpful.” – Daisy Evans (Nursery Manager), Barney Bears Nursey Services – Chigwell, Barking, West Ham, IIford
The phrase “customer service” is something we all hear from different companies on a day-to-day basis. Excellent customer service this, excellent customer service that…but what does customer service really mean? Instead of vaguely telling you about how good our customer service is in Child Paths, we are going to give you a few different anecdotes from our sales team when they went above and beyond for a customer.
Ciaran Flynn Founder of Child Paths
“When my wife was going in labour at the hospital, one of my team members caught me in work helping a customer solve an issue they were having! Thankfully I made it just in time for the birth of my baby, so in the end, I had a happy wife and a happy customer, so all was good! Another example was when I was at a scan appointment with my wife. I was hiding behind the doctor replying to a customer’s question while doing the ultrasound! People might think that this could have waited 5 minutes, but in my mind, I promised my customers a premium customer service with a premium product, and that is what they will get no matter where I am.”
“The support and time given by the team enabled a smooth transition from a mountain of paperwork to a streamlined system. I have nothing but praise for Child Paths as both a Manager and a Parent.” – Lisa Byrne (Manager) Tots Creche and Daycare, 5 services – Kildare
Robbie Carey Director of Business Development
“While I was on holiday, a customer called Child Paths looking for me, and Ciaran told her I was away in Lanzarote. It turns out she was there two weeks before and left an expensive watch there and asked if I could get it home for her. I said no problem at all! So she had it delivered to my hotel, and I got it back to Ashbourne. Then I met her dad in Dublin, and he brought it back to her in Cork. Yet another example of Child Paths going the extra mile for our customers.”
“The team have created a breakthrough product for the Childcare industry & families. They continue to improve and modernise the software before any new regulations come into effect, saving owners/managers time & reduced stress. I quite simply can’t recommend Child Paths highly enough. Best decision I have made to date with my company. Thank you Child Paths.”– Keira Hanney, (Owner) Fairyland Creche, Oranmore, Galwa
We want to take this opportunity to wish all of our amazing customers we have had the pleasure of working with a Happy New Year!
As always, if you have any questions or would like a free demonstration, please message us today where we will be more than happy to help!