Team communication

It is no surprise that a lot of us are feeling tested, stressed and stretched, while services have been closed and opened along with waiting on updates. The current situation has taken an emotional toll on practitioners, with serval feeling overwhelmed, tired, and anxious.

So how can you as a leader continue to motivate your staff?


Stay calm and positive

Due to the uncertainty now, your staff may be on edge and feeling a range of emotions. As their leader, you will help your team by being the voice of reason and calm. Try to stay positive and show empathy, respect and understanding towards your team. This will help your team to be calm and focus on their work.

Two way communication

Touch base with your staff regularly and ensure that you listen to how they are getting on, their concerns/worried or any queries/questions they may have. Each member of your staff is different reach out and see what way is best to communicate with them. Do not be afraid to about communicating with your staff too often. Communicate any news, updates, wins, helpful tips or just some friendly words of encouragement. People will take comfort knowing your there and working hard to check in on them.

Show empathy

Your staff are navigating through personal and professional challenges brought on by COVID-19. Understanding how your staff emotions/how they feel is a key skill in the workplace. It can allow you to resolve any issues, build a more productive team and improve relationships between you, them, and each other. Showing empathy to your staff can take many different shapes and forms.

Be patient: Be aware that each member of your staff is working in a different work environment and facing different challenges.

Trust your staff: Trust that your staff are completing their daily work tasks even if they are working from home.

Watch for signs of burnout/overwork/stress in your staff: Workout burnout is a common problem and can be enhanced during these strange times. Many people are very stressed and putting themselves under a lot of pressure, working more hours than before and finding it hard to separate their work and home life. Check in with your team and ask them how are they getting on with work and at home. Ask them do they need any help.

Watch your tone: When communicating electronically with your team be conscious of your tone.

Set boundaries

One of the hardest challenges when working from home or during COVID-19 is remaining focused and motivated. Boundaries can be important in continuing the momentum.

Set limits for work: Speak to your team and create clear start and end times for the working day and encourage your staff to take breaks to avoid burnout.

Create a schedule: Set clear goals for the day and timelines. Check in with your team to see how they are getting on.


Praise their good work, give them positive feedback, and recognize their hard work, even if its something small. A simple “you thank” or “well done” will go a long way. Look for opportunities to celebrate your staffs work, ask everyone to share good news stories. Plan a weekly, biweekly, or monthly video call to create a sense of teamwork and a positive environment.