Here are some Child Paths frequently asked questions that will help you get set up on the App as soon as possible.  If you are having any issues that are not explained here, please feel free to contact our support team.

How do I set up my account?

If you would like to set up an account on Child Paths, you will need to speak with one of our team to create your account first. We can then send you training videos, or you can avail of our onsite training which we recommend to settings with more than five staff.

How do I save the app to my desktop like an app (Phone or Tablet)?
iOS:
  • When in app.childpaths.ie. click on the box with an arrow point up at the bottom
  • Click add to home screen
  • Move to the home page for convenience
Android
  • When in app.childpaths.ie click on the three dots in the top right corner
  • Click add to home screen
  • Move to the home page for convenience
PC
  • When in app.childpaths.ie click on the star top right corner
  • Add it to the correct folder i.e. bookmarks
  • Use the three dots in the top right-hand corner, click the folder you added Child Paths to and then click on the site to access your account
How do I get into Child Paths on another device?

Child Paths is a responsive web application, so you can log in to any device. All you need to do is use this website site address: app.childpaths.ie

What if I forget my password?

You can reset your password at any time. Under the login area, you will see a link “Forgot my password”. Add in your email address, and we’ll send you a new password reset link.

What happens if I put in the password wrong more than 3 times?

For security reasons, you will be locked out of your account for 24 hours. If you are unsure of the password on your third attempt, it will make sense to click on the “forgot my password” link and reset it. If you get locked out, you can contact our support team who can enable your account again by emailing info@childpaths.ie.

Will Child Paths remember my user name and password?

For security reasons no, however, depending on your browser (chrome, safari, etc.) they may ask you if you want to save your user name and password. That is totally up to you to decide.

Can anybody else access the app?
All your staff will have their own login, and they should always use their own details to log into the system as they will be accountable for everything they do under their name. The only way somebody can get access to your account is if you share your log in details. We do NOT advise you to share your log in details, but if you do, we do NOT advice you to send them electronically via email or text etc. Verbally in their presence would be the safest.
Can I add a second email address, so they get email notification when an Observation is done or a message/photo sent through Communication?

Yes, you can add a second email address. To do this log into the app, click menu, click my account, click edit, add the email address and enter your password to authorise.

Why is the date of my child’s observation different from today’s date

The Early Years Educators may have created the Observation but did not get time to complete fully. A draft is created and only when the observation is marked complete will it be sent to the Parent.

Why can’t I see my child’s profile?

You will need to speak with the staff to confirm they have assigned your child/children to your Guardian account.

Can I add a 2nd Child?

If you would like to add another child to Child Paths, they must be in the same early years setting. At present, you can only add children who are in the same setting, and you must ask the staff/manager to add your second child to your account.

How do I upload photos to my child’s profile

Make sure you’re in Child Profile. Click on your child’s profile, under recent activity you will see a green camera icon, click on this to upload your photos.

Can I upload photos so the staff sees the photos and can talk to my child about the photo?

Yes when uploading your photos under “Privacy” you will have two options

  • Photo(s) shared with childcare facility – this is uploaded to your child’s profile/gallery so the staff are notified and can view the photo. This helps the staff to create conversations about your child’s life outside of the setting
  • Photo(s) private – this is uploaded to your child’s profile/gallery, however, this is private for only your account, nobody else can see these photos
What are “Tags” within photos?

Tags are used to create different categories of your child’s memories. The idea came from the film “Inside Out” where they look back on the child’s memories, now you can do this with your own child/children. When uploading a photo you can create tags like “My First”, “Birthday’s”, “Achievements” or “Holidays” to mention a few and each time you add a new photo you click into the tags area and a list of different categories will pop up, you just select the category or categories you need, great for looking back over with your children.

Cancel Subscription?

Thanks for contacting Child Paths. If you would like to cancel your subscription you will need to do the following:

  • Click on “Menu”
  • Click on “Subscription”
  • Click on “Cancel my subscription” at the bottom

Child Paths Limited Tel: +353 1 482 4840 / +353 1 554 5621     info@childpaths.ie   customersupport@childpaths.ie